New mobile branch service for RBS given ‘cautious’ welcome

The Royal Bank of Scotland have published a new timetable for their mobile branch services in the Scottish Borders.

The timetable maintains all existing stops, with some towns in the Borders receiving an extra mobile banking service and the van stopping for longer in some towns.

Melrose is set to move from a single half hour service, to two services of one hour and 45 minutes a week. Hawick will also retain two services, but they will be increased in time to one hour each. In Berwickshire, Duns and Eyemouth will both get a second service at the end of the week, while stops at Leitholm, Foulden, Paxton and Allanton are retained, but moved to slightly different times.

Local MP John Lamont has said the new timetable appears to be an improvement, but is urging constituents to get in touch with him if they have any concerns.

Commenting, John Lamont MP said: “On the face of it, this new timetable appears to be an improvement on the old one.

“I have spoken to the bank after they notified me and they claim that these changes are about maximising the number of stops their two mobile bank routes can make. I’d encourage customers to get in touch with me to let me know how the timetable is working.

“While a mobile service is absolutely no replacement for a physical branch, it is nevertheless good news that the bank has kept all its existing stops and increased some.

“However, I’m sure people will spot the irony of the bank deciding to increase services in the very towns that lost their physical bank. This new timetable only highlights the mistake RBS made in shutting our branches.”

 

For the new timetables for the two vans, please visit the following links:

https://personal.rbs.co.uk/content/dam/rbs_co_uk/Waystobank/documents/m…

https://personal.rbs.co.uk/content/dam/rbs_co_uk/Waystobank/documents/m…